1. Acceptance of Terms

1.1. By accessing or using the website www.soleflora.com.br, the user declares that they have read, understood, and agreed to all terms and conditions established herein.

1.2. If the user does not agree with any item of this policy, we recommend that they do not use the website.

2. Use of the Website

2.1. The use of the website for illicit, abusive, fraudulent purposes, or purposes that violate any current legal norm, is prohibited.

2.2. The user commits to providing true and updated data when registering or making purchases.

3. Intellectual Property

3.1. All content available on the Sol e Flora website – including texts, images, photos, videos, logos, icons, layouts, illustrations, product descriptions, and trademarks – are the exclusive property of Sol e Flora or are legally licensed.

3.2. Any reproduction, copying, modification, distribution, or commercial use of the content without prior and express authorization from the company is prohibited.

3.3. Improper use may result in civil and criminal liability, in accordance with applicable law.

4. User Account

4.1. To make purchases on the website, the user must create a personal account with login and access password.

4.2. The user is responsible for maintaining the confidentiality of their credentials, as well as for all actions performed on their account.

4.3. Sol e Flora is not responsible for unauthorized access resulting from negligence in the use or improper sharing of login information.

5. Availability and Errors

5.1. Sol e Flora strives to keep the website always updated, functional, and secure. However, it does not guarantee that access will be uninterrupted or error-free.

5.2. In case of technical failures, instabilities, or interruptions, the company will act to restore the service as soon as possible.

5.3. Sol e Flora reserves the right to correct any typographical errors, prices, descriptions, or product availability at any time.

5.4. Purchases made with clearly incorrect values, resulting from a typographical error or system failure, may be unilaterally canceled by Sol e Flora, with a full refund of any amounts paid.

6. Privacy and Security

6.1. User data is processed in accordance with the guidelines of our Privacy Policy.

6.2. The use of the website implies awareness and agreement with these guidelines.

7. Modification of Terms

7.1. These Terms and Conditions may be modified at any time, without prior notice.

7.2 The changes will come into effect immediately after their publication on the website. Continued use of the platform represents full acceptance of the new conditions.

8. Legislation and Jurisdiction

8.1. This document is governed by Brazilian law.

8.2. Any dispute arising from the use of the website will be resolved in the court of the district of Natal/RN, to the exclusion of any other, however privileged it may be.

9. Use of Bots, Scrapers, and Automations

9.1. The use of automated tools, bots, scripts, or scrapers for data collection, price scanning, or manipulation of the website's operation is strictly prohibited.

9.2. The only exception applies to internal automation systems operated by the Sol e Flora team, with legitimate and authorized purposes.

10. Comment Policy

10.1. Customers can publish reviews and comments about purchased products, provided they respect the principles of ethics, truth, and respect.

10.2. Comments containing:

• Offensive, prejudiced, or discriminatory language;
• False or misleading information;
• SPAM, advertisements, or third-party commercial content;
• References to products from other brands.

will be deleted without notice.

10.3. Sol e Flora reserves the right to moderate, approve, or delete any comment at its discretion.

11. Corporate or Institutional Use

11.1. The Sol e Flora website is intended exclusively for the final consumer, an individual.

11.2. Purchases made by companies (CNPJ), in large volume, or with apparent unauthorized resale purpose, may be analyzed and canceled.

11.3. Those interested in selling or reselling Sol e Flora products should contact us by email: consultora@soleflora.com.br.