Payments and Refunds

1. General Conditions

1.1. Sol e Flora offers a secure and reliable platform for online purchases. All payments are processed with data encryption and integrated with anti-fraud systems, ensuring the protection of our customers' information.
1.2. By completing a purchase on the website, the customer agrees to the terms of this policy and the billing conditions related to the chosen payment method.

2. Accepted Payment Methods

2.1. Sol e Flora offers the following payment methods on its website:

  • Credit Card (Visa, MasterCard, Elo, American Express, Hipercard): Installment payments in up to 6 interest-free installments, with no minimum installment amount.
  • PIX: Instant payment via QR Code or key, with real-time approval.

2.2. Payment approval may vary according to the chosen method:

  • Credit card: Subject to automatic or manual approval, with data validation by the operator and our anti-fraud system.
  • PIX: Confirmation usually within 30 minutes.

3. Anti-Fraud Analysis

3.3. To ensure the safety of our customers, all orders paid by credit card or bank slip are subject to anti-fraud analysis performed by our financial partners (Braspag and Cielo).

3.2. If additional validation is necessary, the Sol e Flora team may contact you to request confirmation of registration data or supplementary documents.

3.3. Failure to confirm within the informed period may lead to the automatic cancellation of the order, with a full refund of the amount paid.

4. Payment Cancellation and Refund

4.1. The customer may request the cancellation of the order before the invoice is issued and the merchandise is shipped, as described in the Purchase Policy.
4.2. If the payment has already been processed:

  • Credit card: The refund will be requested from the operator. The refund period depends on the administrator and may take up to two billing cycles.
  • PIX: The refund will be made by transfer to a bank account with the same ownership, within 7 (seven) business days.

5. Transaction Security

5.1. All payments made on the Sol e Flora website are encrypted with SSL protocol and operated in a secure environment. No card data is stored on our servers.
5.2. We use advanced behavior monitoring and fraud prevention technologies, ensuring a secure shopping experience for all our customers.

Delivery Policy

1. General Conditions

Sol e Flora delivers throughout the national territory through partner carriers, ensuring security, tracking, and deadlines according to the shipping method chosen at the time of purchase. The delivery period begins counting from the payment approval and invoice issuance, not from the purchase date. Deliveries are made from Monday to Friday, during business hours, and may also occur on Saturdays and Sundays, depending on the carrier and the location.

2. Shipping Methods

The customer can choose the available method for their region according to the informed zip code. Options include: PAC and SEDEX (Correios) and Total Express, which are Sol e Flora's partner carriers.

3. Delivery Times

Estimated delivery times are informed at checkout based on the recipient's zip code. The customer receives notifications about invoice issuance, tracking code, and delivery status updates via email. Delays may occur due to external factors, such as strikes, weather events, high demand, or risk areas, but the Sol e Flora team closely monitors each situation to offer support.

4. Free Shipping and Delivery Promotions

In specific campaigns or for purchases above a certain amount, Sol e Flora may offer free shipping. These conditions vary according to the region and promotional period, always informed on the website. In cases of return due to regret, the cost of the original delivery will not be reimbursed, unless specified in a promotion.

5. Delivery Attempts and Automatic Return

Carriers make up to two or three delivery attempts. If no one is available to receive the package, the order is returned to the distribution center. A new shipping fee will be charged for re-delivery. If the customer prefers a refund, it will be issued without including the initial shipping cost.

6. Damaged Product or Violated Packaging

Upon receipt, the customer must check the condition of the packaging. In case of violation, damage, leakage, or any inconsistency, it is essential to immediately inform the Sol e Flora team via WhatsApp or customer service email.