1. General Conditions

1.1. Sol e Flora respects the rights of its customers and offers an Exchange and Return Policy based on transparency, current legislation, and a commitment to consumer satisfaction.

1.2. All exchange or return requests must be made exclusively through our official service channels (WhatsApp or email), within the stipulated deadlines and with the order number at hand.

1.3. Returned products must be in perfect condition, with no signs of use, broken seals, or alterations to their original packaging.

2. Right of Withdrawal – 7 days (Consumer Protection Code)

2.1. According to Article 49 of the Consumer Protection Code, the customer has the right to cancel the purchase within 7 (seven) calendar days after receiving the order. 2.2.

2.2. To exercise this right, the customer must:

1. Notify the Sol e Flora team within the deadline;
2. Ensure the product is sealed, unused, and in its original packaging;
3. Provide purchase details and the desired refund method.

2.3. After receiving and analyzing the returned product, the amount paid will be fully refunded, including shipping costs.

3. Exchange for Manufacturing Defect

3.1. Products with a manufacturing defect or functional anomaly may be exchanged or refunded, provided that the problem is reported within 30 calendar days after receipt.

3.2. The defect will be assessed by Sol e Flora's technical team, which may involve sending photos or returning the product to the distribution center.

3.3. After confirmation of the defect, the customer may choose:

• Exchange for the same product (if available in stock);
• Exchange for another item of equivalent value;
• Full refund of the amount paid.

4. Exchange due to Dissatisfaction or Gift

4.1. Sol e Flora may accept the exchange of a product for another without defect, due to taste or as a gift, within a period of up to 7 calendar days, at the company's discretion.

4.2. In these cases:

• The product must not have been opened, tested, or used;
• Return and reshipment costs will be the responsibility of the customer;
• The exchange will be made for a credit voucher or another item from the catalog.

5. Kits and Gifts

5.1. In the case of exchanges or returns of promotional kits, combos, or special packaging:

• All items in the set must be returned, even if only one of the products has a problem;
• Gifts and samples accompanying the purchase must also be returned with the original order, when applicable;
• If the gift has been used, the corresponding value may be deducted from the refund.

5.2. Kit


Our kit is a special product composed of 7 fragrances in 1mL samples, the value of which is converted into full credit for the redemption of 1 x 100mL perfume on the official Sol e Flora website.
In case of return due to regret (CDC – 7 days), the customer may request a refund of the amount paid, even if they have opened and tested the samples.
For returns after the legal period or due to dissatisfaction, Sol e Flora may, at its discretion, offer an exchange for another product or store credit.
The redemption coupon is personal, non-transferable, and valid for 30 days from the date of receipt of the Discovery Box.
If the customer does not use the coupon within the informed period, they will lose the right to redemption without restitution of the amount paid, unless it is within the legal period of 7 calendar days for regret (CDC).

6. Conditions that invalidate the exchange or return

6.1. Products showing the following will not be accepted for exchange or return:

• Signs of use or application;
• Opened or damaged packaging;
• Missing accessories or parts of the original product;
• Promotional products with a non-exchangeable notice.

7. Exchange or return procedure

7.1. The customer must contact via email (sac@soleflora.com.br) providing:

• Order number;
• Product to be returned or exchanged;
• Reason for the request;
• Photos of the product, packaging, and invoice.

7.2. After validation by the team, step-by-step instructions for return or exchange via carrier will be sent.

7.3. Alternatively, the customer may choose to make the return or exchange in person at the Sol e Flora physical store, located at the following address:
R. Paulo Barros de Góes, 1840 – Lagoa Nova, Natal/RN, 59064-460 – Loja 04

7.4. The refund will be made using the same payment method used for the purchase, respecting the following deadlines:

• PIX or bank slip: up to 7 business days after analysis;
• Credit card: chargeback requested from the operator, with a refund within two billing cycles.